Shipping Information & Cost
Vinyl records are heavy to ship. On average, each vinyl record with the album cover weights around 300 grams. In order to protect the vinyl and record covers from shipping damages, they have to be carefully wrapped & packed, with sufficient cushion to prevent knocks & falls. When a customer order 3 records, together with packaging, the whole package weight will usually add up to more than 1kg.
For Singapore customers, we offer self collection (Local Pickup) and Local Delivery services. Customers can visit Retrophonic Records during operating hours to pick up the records. For operating hours and location, kindly click here.
Local Delivery is done via local door-to-door courier service providers in Singapore. There are many couriers services here with various pricing and service quality. From time-to-time, we will add on or test out new service providers.
For international customers, we are currently working on new shipping method and rates. Stay tuned for updates.
For customers who opted to self collect, kindly refer to our shop location here. If you want to collect after operating hours, please call ahead to let us know so that we can stay a bit late for you. Please call to confirm to avoid disappointment. Please also take note that we are closed on Mondays.
How We Prepare Records for Shipping
- We have various types of boxes specifically designed for shipping vinyl records securely.
- We limit the maximum weight for each package to around 5kg or 12 records. Additional records will be packed into additional boxes. This is the ideal packaging size. Any heavier, it will increase the risks of damage during shipping
- Shipping information is printed bold, big and clearly in the middle of the package
- Fragile stickers are paste on visible areas on the packaging.
We take pride in the quality of packaging. We ship a few thousands of records every year and so far, we have zero complains about delivery damage. A lot of effort has been put in to ensure that we maintain this high level of safe and secure packaging standard to make sure your beloved records arrive in good condition.
- Local Delivery: $8.00 shipment regardless of how many records
- International Delivery: shipping fee is calculated based on estimated weight.
Shipping is free for delivery within Singapore for orders above SGD90.
Local Delivery usually can be done by next business day if orders are placed before 2pm provided all items are in stock. During peak period such as holiday seasons, it might take additional 2-3 business days to deliver.
Deliveries are usually made during office hours, 9am to 6pm. As we engaged external courier service providers, it is not possible to do the delivery before 9am or after 6pm.
At the moment we do not offer time specific delivery. This means we are not able to have the item delivered at a specific hour of the day (eg. to have the item delivered on 25 December, 2pm). However, you are welcomed to state the preferred timing, (e.g 9am – 12pm, 2-5pm, avoid lunch time) so that we can pass on to the courier service providers.
Special arrangement could be made for delivery after working hours at additional fee.
Sometimes the delivery agent might be able to deliver on Saturdays, but deliver on Sundays are definitely not possible. Delivery on Saturdays are not guaranteed.
We currently do not offer same day delivery. It is just too costly to do so. If you need the records urgently, we highly recommend that you pay a visit to our physical store. Alternatively you can engage services such as Grab or Lalamove to pick up your order.
Our courier service providers can deliver to both residential or office address. As delivery are usually made during office hours, 9am to 6pm, we strongly recommend deliver to your workplace unless you are certain that there will be someone at home to receive the package. We are strongly against instructing our courier service providers to leave the package at the door, at the gate or with your neighbours.
For delivery to office addresses especially those in Singapore CBD with strict security, please make sure you include your full name and mobile contact numbers. Delivery might be rejected without these information.
Restricted locations for Singapore
Our courier service providers can deliver to all locations in Singapore except the following
- All Islands outside of mainland Singapore including Sentosa
- All Military Camps and Defense facilities
- All Police, special operations and SCDF stations
- All Military and Commercial Airports or Airbases
- All Naval Bases
- All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
- All Airports including Changi Airport, Airline House, and high security areas
- Parliament House
- All Prisons or detention facilities
- All immigration checkpoints including Woodlands and Tuas Checkpoints
- Senoko Incineration Plant
- Resort World at Sentosa
- All Power Stations
- Tuas South Ave and surrounding industrial areas
- Embassies or Intenational schools with high security entry
- Marina Bay Sands
- Any general restricted area (Please call or email if you are unsure)
Please note that delivery to Sentosa Island might incur additional charges.
Delivery to Hotels
It is possible to deliver to hotels but please email us at email@example.com at least 3 days before arrival to prearrange. This is quite important especially for visitors with short stay and / or delivery is time specific. For hotels delivery we have to do in-house delivery, meaning we delivery the item ourselves.
It is also very important to make sure you provide us your full name exactly the same as the one you registered during hotel check-in. We also highly recommend that you inform us about your room number upon check in.
For security reasons, hotels are very strict in receiving packages. We can only deliver to the front desk or concierge; not to your room directly. Delivery can only be made after you have checked in the hotel.
For shipping outside of Singapore, please expect 5-10 days for delivery. This varies according to the counties and cities, as well as the courier services engaged (eg. FedEx Economy, FedEx Priority, EMS, registered airmail etc). Also, as these are international deliveries, all packages has to be processed by customs. Delays are quite common depending on how efficient customs can clear the package.
Best case scenario if you need something urgent is delivery within 2 days by FedEx / DHL but expect to pay a premium for this.
Taxes and Import Duties for International Orders
Please take note that should there be any duty, tax or any other fees imposed by receiving country, these fees are to be paid by the buyer. Retrophonic is not responsible for these charges. We also cannot under-declare the value of the items.
All shipment must be declared under merchandise. We are not able to declare them under personal gifts.